Terms and Conditions and Recruitment Process
You can contact us by registering your interest by application form, by phone, by email, or by messaging us, and we will get in touch with you as soon as possible.
We ask you a few questions on contact, to make sure we meet your needs and you meet our requirements.
Our officer manager will arrange an interview with you at our local office in Exeter or by Teams or Zoom.
If you haven’t already completed an application form, you will be asked to do so.
When your interview is arranged, you will be asked to bring some proof of photo identity, proof of address, training certificates, and your right to work (if required).*
At the interview, it will be explained in more depth how St. John’s Healthcare works for their employees, how a typical agency shift works, and what to expect.
If you are happy to proceed, we will get your permission to run the mandatory DBS check, and we will take your photo to make an ID Badge for you.
We will also check that you have given at least two people, if not already provided, as references.
Once all the checks have been completed and you have accepted the position, our office manager will send you a link to our mandatory online training and also book any additional training, such as moving and handling.
Once training is complete, we will arrange for you to come in for registration, give you your uniform, ID badge, run through any procedures and policies, introduce you to the mobile app that is used for remote communication, ask you to read and sign your contract, and welcome you to the team.
You will then be ready to work.
This process generally takes 7–10 days.
Documents required: *Photo ID: This can be a passport or driving licence. *Proof of address x 1 – This can be your driving licence if you are not using it as your photo ID. An official utility bill or bank statement dated within the last 3 months.
St John’s Healthcare (Devon) Limited Data Protection Privacy Notice (Recruitment)
This notice explains what personal data we will hold about you, how we collect it, and how we will use and may share information about you during the application process. We are required to notify you of this information, under data protection legislation. Please ensure that you read this notice, sometimes referred to as a ‘privacy notice’ and any other similar notice we may provide to you from time to time when we collect or process personal information about you.
Who collects this information?
St John’s Healthcare (Devon) Ltd. is registered in the United Kingdom at Company House; our registered number is 8503354. Our main office at St Johns Healthcare (Devon) Ltd. is at 10–12 Isleworth Road, Exeter, Devon, EX4 1QU. The office manager is the ‘data controller’ along with the director, and gathers and uses certain information about you.
Data Protection
We will comply with the data protection principles when gathering and using personal information, as set out in our Data Protection (GDPR) Policy.
What information we may collect
We may collect the following information up to and including the interview stage of the recruitment process:
Your name and contact details (i.e., address, home and mobile phone numbers, email, and address);
Details of your qualifications, experience, and employment history, including job titles, salary, working hours, and interests;
Your racial or ethnic origin, sex and sexual orientation, religious or similar beliefs;
Details of your identified referees
We may collect the following information after the interview stage, and before making a final decision on offering you a position:
Information about your previous academic and/or employment history, including details of any conduct, grievance, or performance issues, appraisals, time, and attendance, from references obtained about you from previous employers and/or education providers *
Information regarding your academic and professional qualifications *
Information regarding your criminal record, in a disclosure and barring (DBS) or enhanced disclosure and barring, including protection of vulnerable adults (POVA)*
Your nationality and immigration status and information from related documents, such as your passport or other identification and immigration information*
Information relating to your health*
A copy of your driving licence
You are required (by law or in order to enter into your contract of employment) to provide the categories of information marked ‘*’ above to us to enable us to verify your right to work and suitability for the position.
How do we collect the information?
We may collect this information from you, your referees, whom you have provided, your education provider, the relevant professional bodies, such as the CQC, the Disclosure and Barring Service (DBS), and the Home Office. If not mentioned above and required, we will gain consent from you before contacting anyone.
How long do we keep your information?
We keep personal information we obtain about you during the recruitment process for no longer than is necessary for the purposes for which it is processed. How long we keep your information will depend on whether your application is successful and you become employed by us, the nature of the information concerned, and the purposes for which it is processed.
We will keep recruitment information, including interview notes, for no longer than is reasonable, taking into account the limitation periods for potential claims such as race or sex discrimination, as extended to take account of early conciliation, after which they will be destroyed. If there is a clear business reason to keep recruitment records for longer than the recruitment period, we may do so, but we will first consider whether the records can be pseudonymized and how long they will be kept. If your application is successful, we will keep only the recruitment information that is necessary in relation to your employment. For further information, see St. John’s Healthcare GDPR Policy.
You’re right to object to us processing your information
Where our processing of your information is based solely on our legitimate interests, or those of a third party, you have the right to object to that processing if you give us specific reasons why you are objecting, that are based on your particular situation. If you object, we will no longer be able to process your information unless we can demonstrate legitimate grounds for processing that outweigh your interests, rights, and freedoms, or the processing is necessary for the establishment, exercise, or defence of legal claims. Please contact info@stjohnshealthcare.co.uk if you wish to object in this way. Your rights to correct and access your information and to ask for it to be erased
Please contact the Director or office manager at info@stjohnshealthcare.co.uk if, in accordance with applicable law, you would like to correct or request access to information that we hold relating to you or if you have any questions about this notice. You also have the right to ask for some but not all of the information we hold and process to be erased (the ‘right to be forgotten’) in certain circumstances, and we will provide you with further information about the right to be forgotten, if you ask for it.
Keeping your personal information secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, used, or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
How to complain
Please contact info@stjohnshealthcare.co.uk so that a member of the team can address any questions or concerns you have about how we use your information
If not, contact the Information Commissioner at https://ico.org.uk/concerns/ or telephone: 0303 123 1113 for further information about your rights and how to make a formal complaint.
Please ensure you read the main Privacy, cookies, and Terms and Conditions on our main website before proceeding with your application for work. Should you require any further information, please do not hesitate to contact us at info@stjohnshealthcare.co.uk with your questions, and a member of the team will be happy to assist you.